Salesforce User Training
Comprehensive and hands-on, this course is essential for Salesforce End Users who want to improve their knowledge and become a Salesforce Pro. Learn what Salesforce is, what it’s capable of doing and how you can make best use of it.
Thursday, 17th November 2016
1 Day (9am – 6pm)
Classroom in Dubai Knowledge Village (see location map below).
Included in the course fee is a Cloud Concept certificate.
Who should take this course?
New or existing End Users such as Sales, Marketing, Customer Support, and Business Development Representatives.
Basic conceptual understanding of Salesforce is important. A good technical understanding is an advantage.
What you will learn
When you complete this course, you’ll be able to:
- Understand the fundamentals of Salesforce CRM and its terminologies
- Understand the Salesforce standard sales process
- Understand the Salesforce customer support process
- Understand Salesforce analytics
- Customize Salesforce to your own needs
- Get acquainted with Salesforce Lightning Experience
- Learn important tips & tricks
|Introduction to Salesforce||Get started, learn the Salesforce terminology and sales, marketing, and service concepts. Learn to navigate and work with data. Learn to use the collaborative tool Chatter and get acquainted with Salesforce1 mobile solution.|
|Standard Sales Process||Learn to work with end-to-end sales objects in Salesforce and enhance your opportunities by using them along with your leads.|
|Customer Support Process||Learn to work with Salesforce’s smart customer support solution incl. self service features and personalized customer care.|
|Analytics||Learn how to use reports, create your own customized reports, report types and dashboards.|
|Customization||Build our own look & feel using apps and filtered visibility of data.|
|Tracking||Track what’s happening. Learn to create tasks, set email alerts, update fields, automate to do’s and activity reports.|
|Lightning Experience||Get an overview of the all new lightning experience from a user perspective.|
|Tips & Tricks||Learn tips & tricks to make better use of Salesforce.|
USD 350 including Cloud Concept certificate. Register until end of October 2016 and get USD 100 off.
100% payment in advance. For any payments, please note our banking details:
Bank: HSBC Bank Middle East Ltd
Account no.: 036 548493 001
IBAN: AE 2302 0000 0036 5484 9300 1
Account name: Cloud Concept JLT
Address: Jebel Ali Branch, Dubai, United Arab Emirates
Dubai Knowledge Village, Block 1, Tecom Business Park. Please find location map here.
What to bring
Own Laptop is required. Salesforce Developer Edition for training will be provided.
Foodcourt and restaurants in walking distance
Refreshments such as water and coffee will be provided
Public car parking available
Nearby hotels available
Please register here
For further information please contact email@example.com or call +971 4 379 4556.
About Cloud Concept Academy
Cloud Concept Academy provides a premium Salesforce training program offering a variety of courses designed for Salesforce users, administrators and developers. Our mission is to help you better understand Salesforce and make you a pro at working with it.