Free Zones are challenged to attract new customers, offer a superior service experience and reduce service time and cost. With manual and paper based processes still widespread at many Free Zones, this is very difficult a task.
With Free Zone CRM, the turnkey solution for Free Zones developed entirely on the Salesforce platform by Cloud Concept, Free Zones can now automate their services to customers including government services, registration, licensing and leasing. Engaging with customers in real time and empower them to apply for services online on their device of choice is made easy.
Cloud Concept has helped numerous Free Zones offer a superior service experience while reducing their number of walk-in customers by 80% and their service time by 50%. Read our customer success stories of Ajman Free Zone and Global Village.
“We’re now supporting 6,000 organizations that account for 25,000 staff and by offering a faster, more timely service, we are able to attract more organisations to the Free Zone — ones that might otherwise have taken their business to other Free Zones in the UAE.” Mohammed Jassem – Head of Information Technology, Ajman Free Zone.
Benefits of Free Zone CRM
- Superior customer service experience & engagement
- Real-time customer notifications
- Superior user experience for backend staff
- Significantly reduced service time and cost
- Easy scalability of services. No limitation to growth
- High visibility & traceability for management
- Seamless analysis of services