Universal Music Group

How Universal Music Group uses monday.com to unify their worldwide operations

YOY account growth
board actions / month
active workspaces

The challenge

Over the years, UMG accumulated several collaboration tools that teams adopted independently. There came the point where each team member needed to navigate through dozens of disconnected tools to run core processes and workflows. The different territories, departments, and labels within UMG were not working as effectively as UMG wanted. UMG wanted to consolidate its toolset and leverage a common platform to oprimize its way of working.

Office: HQ in California, USA
Employees: 8300+
Team members: 1765+
Industry: Music
Use cases: Cross Company


The solution

UMG evaluated monday.com Work OS in their existing toolset and determined that it fit more than 80% of the requirements needed to become a standard for the organization. Once UMG instituted the platform as a standard, each territory, label, and department leveraged monday.com to create the specific solutions to suit their needs, from configuring high-level dashboards to integrating with developer-focused software to bridge the gap between the technical and non-technical teams.


The impact

517% Account growth: Year-over-year from 2020-2021
40k/mo Board actions: across monday.com Work OS speaking to the high user engagement
73 Workspaces: Actively used by the different departments, labels and regions to run their business processes


“UMG uses monday.com Work IOS for a plethora of use cases, from campaign tracking to release management. The opportunities this platform provides are limitless.”

Jane Tham – VP Collaboration Technologies – Universal Music Group (UMG)

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