This notice explains how Cloud Concept handles personal information when you use www.cloudconceptgroup.com or contact us about our SaaS, automation, AI and consultancy services or a business partnership.

The organisation responsible for www.cloudconceptgroup.com is CLOUD CONCEPT DMCC, referred to in this notice as “Cloud Concept”, “we”, “us” and “our”. Our registered address is Unit 202, JBC2, Plot JLT-PH2-V1A, Jumeirah Lakes Towers, Dubai, United Arab Emirates.

For privacy questions or requests, contact sales@cloudconceptgroup.com.

This notice covers information we handle for our own business purposes. Where we process information on behalf of a client within its systems, the relevant service agreement, data processing terms and client privacy notice govern that processing.

When you make an enquiry, request a demonstration or discuss a project, we may receive your name, work email, telephone number, organisation, job title, country and the information you choose to include in your message. For partnership enquiries, this may include your product, target markets and proposed collaboration.

We may also hold records of our correspondence, meetings, proposals and your communication preferences. Please share only the information needed for your enquiry and avoid sending passwords, financial account details or sensitive personal information through general website forms.

Technical information collected during visits includes IP address, browser and device details, pages viewed, referring sites, timestamps, security logs and cookie identifiers.

We use enquiry information to understand your requirements, respond to questions, arrange demonstrations, prepare proposals and manage our business relationship. Where relevant, we also use information to deliver agreed services, provide support and consider partnership opportunities.

We also use information for website security, troubleshooting, analytics, marketing communications, campaign measurement and legal recordkeeping.

We process personal data in accordance with applicable UAE and international data protection principles. Our legal grounds include fulfilling contracts or taking pre-contractual steps at your request, meeting legal and regulatory requirements, pursuing our legitimate business interests in operating and securing our business, and relying on your consent where requested.

Where we rely on your consent, you can withdraw it at any time by contacting us or using the relevant preference control. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal. If you do not provide information needed to respond to an enquiry or deliver a requested service, we may be unable to complete that request.

Information is accessible to authorised Cloud Concept personnel and trusted service providers who assist our operations (including secure cloud hosting, email delivery, CRM, analytics and professional advisers), subject to confidentiality obligations.

If your enquiry requires a software provider’s involvement (such as monday.com or Make), we will explain the proposed sharing and its purpose. A technology provider being featured on our website does not, by itself, mean that it receives your personal information. Providers maintain their own privacy notices when handling information for their own purposes.

As an international technology consultancy based in Dubai, UAE, our services and infrastructure may involve secure cloud storage and data processing across regional and global facilities. Appropriate contractual safeguards and access controls protect information transferred across borders.

Retention depends on why information was collected, whether our relationship is ongoing and whether we need it to meet legal obligations or resolve disputes. Enquiry and business contact records are retained for the duration of the business relationship and as required for statutory audit and compliance periods. Cookie durations are described in our Cookie Information notice.

We maintain appropriate administrative, technical and physical safeguards—including encrypted communications, access controls and network monitoring—to protect personal information against unauthorised access, alteration or loss.

Depending on applicable law, you may be entitled to request access to your personal information, correction of inaccurate details, deletion, restriction of processing or a portable copy. You also have the right to object to certain processing and withdraw consent.

You can ask us to stop direct marketing at any time. Use the unsubscribe option in any marketing email or contact sales@cloudconceptgroup.com. See Your Privacy Choices for practical ways to manage your preferences.

To make a privacy request, contact sales@cloudconceptgroup.com. We will respond promptly within legal timeframes.

Third-party websites linked from our pages maintain their own privacy policies. Please review their notices before submitting information. Where interactive automation or chat is utilised, it operates under human review to assist your service experience.

We may update this notice periodically to reflect operational, legal or technical improvements. The date above reflects the latest revision.